Authentication

 

At Twelfth Selected, we pride ourselves on offering only the finest and authentic luxury jewellery. Therefore, we maintain a strict no refund policy-however we do provide a 12 month warranty with all our pieces.

Originality and Authenticity:

Every product featured on our platform has undergone thorough authentication procedures. We do not deal in counterfeit items.

Strict Enforcement:

We enforce this policy rigorously to uphold the integrity of our business and to provide our customers with a trustworthy shopping experience. Once an order is confirmed, it cannot be cancelled, returned, or refunded under any circumstances.

Commitment to Customer Satisfaction:

While refunds are not available, we are committed to addressing any concerns or issues you may have regarding your purchase. If you encounter any discrepancies or receive a defective item, please reach out to our customer service team promptly at Enquire@twelfthselected.co.uk for assistance.

For our Luxury Bracelet / Necklace / Earring Collection:

As stated on our website our pieces are vintage alhambra “styled” meaning it is solid 18K solid gold with natural stones however does not come directly from source and we are not affiliated with any brands. 

Our suppliers: London/Paris based.
Our pieces come stamped with AU750 to prove authenticity. Each order includes a certificate to authenticate our gold and also comes with the packaging and boxes.

Note: By completing a purchase on our website, you acknowledge and agree to adhere to our no refund policy for purchase/deposits.

Thank you for choosing Twelfth Selected.